Customer Care

We are committed to making sure that you  have a wonderful experience! If issues do arise, please reach out to your teacher to get their support.  Your teacher will provide you with her phone number and email address, and you are encouraged to contact her directly.

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If you are not able to resolve your issues or have misplaced your teacher's contact information, please reach out to us at info@simplymusicstudios.com or call our office at 779-379-2437, and we will work with you and your teacher to support you as best we can.

New Lenox Campus: 164 W. Illinois Hwy. at the corner of Cedar and Illinois Hwy

Joliet Campus: 2312 Essington Rd. at Crossroads Christian Church

Click here to see all our calendars.

For Beauty and the Beast Jr, registration begins August 1, 2024. We will close registration either when we reach capacity or in the case we are not filled to capacity, we will close registration one day after the start date of September 29, 2024.

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If you need to make any changes, just let us know by emailing us at info@simplymusicstudios.com, or by calling our office at 779-379-2437. We’re always glad to help.

Your Beauty and the Beast Jr tuition is for everything that is included with enrollment here at Simply Music – all rehearsals, three performances, and a Beauty and the Beast Jr Cast T-shirt. And then of course, there’s also all the love, time, and effort your directing team puts in as well!

Simply Music offers a hassle-free automated payment system. When you're charged for tuition, we will immediately email a receipt to you. Tuition is automatically charged at the time of registration. All changes or cancellations must be completed BEFORE September 1st, 2024. All cancellations will be subject to a refund of up to the full price of the class minus a $50 processing fee per class IF we receive a Change of Enrollment form before September 1st. For those registrations dated September 1st, 2024, and following OR change requests dated September 1st, 2024, and following, no refunds or credit will be issued.

You can also check your current balance and change your class at our Parent Portal.

What happens in inclement weather?

Any weather closing information for Simply Music will be posted on our studio Facebook site, as well as confirmed via email or text.  Assume that we are remaining open for lessons or classes unless we announce differently. If weather conditions are such that we need to close our locations, we will provide a makeup date for the class. 

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What happens if my teacher is unwell?

We will make every effort to provide a substitute teacher who is fully prepared to run the class and follow the lesson plan prepared for that day.

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What happens if I miss a class?

Unfortunately, there are no makeups for missed classes.

We understand that circumstances can change for families impacting your ability to participate in live instruction.

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All changes or cancellations must be completed BEFORE September 1st, 2024. All cancellations will be subject to a refund of up to the full price of the class minus a $50 processing fee  IF we receive a Change of Enrollment form before September 1st, 2024. For those registrations dated September 1st, 2024, and following OR change requests dated September 1st, 2024, and following, no refunds or credit will be issued.

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Again, please send your written notice via our online form.